1. Introduction
BDMS Community Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
2. What Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, date of birth, gender, contact information, and emergency contacts.
- Health Information: Medical history, disabilities, medications, and other health-related information necessary for providing our services.
- NDIS Details: NDIS participant number, plan details, and related information.
- Financial Information: Bank account details, billing information, and payment history.
- Employment Information: For staff and contractors, employment history, qualifications, and background checks.
- Website Usage Data: IP addresses, browser type, pages visited, and other analytics data collected via cookies and similar technologies.
3. How We Collect Information
We collect personal information through various means, including:
- Directly from You: When you provide information to us in person, over the phone, via email, or through our website.
- Third Parties: From healthcare providers, support coordinators, family members, or other representatives.
- Public Sources: Where information is publicly available.
- Automated Technologies: Through cookies and similar technologies when you interact with our website.
4. Purpose of Collecting Personal Information
We collect personal information to:
- Provide and manage our disability support services
- Develop and implement individualised support plans.
- Communicate with you regarding your services.
- Comply with legal and regulatory obligations.
- Process payments and manage accounts.
- Improve our services and customer experience.
5. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare professionals and service providers involved in your care.
- NDIS and other government agencies as required.
- Third-party service providers who assist us in delivering our services.
- Legal representatives, auditors, or insurers as necessary.
- Other parties with your consent or as required by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if you believe any information is inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided below.
8. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be available on our website, and we encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
BDMS Community Services
Darwin Office: 15/128 Coonawarra Road, Winnellie, NT 0820
Sydney Office: The Crescent, Toongabbie, NSW 2146
Phone: 0422 683 338
Email: coordinator@bdmscommunityservices.com.au